Privacy notice

Who we are

This website is run by Roofhaus Ltd, a roofing business based in Leeds. We're responsible for the personal information you give us. If you have a question about this notice or your information, get in touch:

Email chris@roofhaus.co.uk
Phone 07438 574415

What we collect

When you send the quote form, we receive your name, phone number and postcode, your email address if you give it, the type of work you need, and anything you write in the description.

If you call or email us instead, we receive whatever details you choose to share, such as your address.

How we use it

We use your details to reply to your enquiry, arrange a visit, give you a written quote and, if you go ahead, carry out and manage the work.

If you give your email address, we send you an automatic email to confirm we've got your enquiry.

The law allows this because you've asked us for a quote, and we need your details to give you one and to do the job. You don't have to give us your details, but without a way to contact you we can't reply.

We don't sell your details or share them with anyone for their own marketing.

Who we share it with

We use a small number of services to run this website and handle enquiries:

• Web3Forms receives the quote form and emails it to us. It keeps a copy for up to three years, and may check your IP address with spam filtering services. Read the Web3Forms privacy policy.
• hCaptcha checks that the quote form is being sent by a person, not a bot. Read the hCaptcha privacy policy.
• Google provides our email, so enquiries are stored in our email account. Read the Google privacy policy.
• Google Ads tells us which of our adverts lead to enquiries, but only if you accept Google Ads cookies. See Google Ads below.
• Cloudflare hosts this website and provides our visitor statistics. Read the Cloudflare privacy policy.

If you go ahead with a job, we share only the details needed, such as your name, address and phone number, with those carrying out or supplying the work.

Some of these services process information outside the UK, for example in the United States and India. Each explains in its privacy policy how it protects information when it's transferred.

Cookies

When you first visit, a bar asks whether we can use Google Ads cookies. We store your answer (accept or reject) and the date in your browser, so we don't ask again on every page. This record is needed for the website to remember your choice, so it doesn't need your consent.

Google Ads cookies are only set if you press Accept. Our visitor statistics don't use cookies or follow you around the internet.

When you start filling in the quote form, the hCaptcha check loads and may use cookies it needs to work. Cloudflare may also set cookies needed to keep the website secure.

Google Ads

We advertise on Google. If you accept Google Ads cookies, Google measures which of our adverts lead to someone sending the quote form. When you send it, the thank-you page tells Google an enquiry came in. We don't send Google your name, phone number, postcode or anything else you write in the form.

Google Ads is provided by Google Ireland Limited and Google LLC. Google may transfer information to the United States, and explains in its policies how it protects information when it's transferred. Read how Google uses information from sites that use its services.

Google sets cookies such as _gcl_au, which lasts up to 90 days, to link an advert you clicked to an enquiry. We don't use these cookies to show you adverts as you browse other websites, and we don't use Google Analytics.

The law allows this only with your consent. If you press Reject, or make no choice, Google's tag doesn't load at all.

You can change your mind at any time with the Cookie settings link at the bottom of every page. If you switch to Reject, the tag stops loading from the next page you open, and we remove the Google Ads cookies this website set.

How long we keep it

We keep enquiry details only for as long as we need them to deal with your enquiry. If you become a customer, we keep job records for as long as we need them for the work, any follow-up, and our legal and accounting obligations.

Your rights

You can ask for a copy of the information we hold about you, and ask us to correct it, delete it, limit how we use it, or stop using it. To do any of these, email chris@roofhaus.co.uk. We'll reply within one month.

We don't make automated decisions about you using your information.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first, so please contact us before going to the ICO.

Changes to this notice

We may update this notice from time to time. The date at the top of the page shows when it last changed.